---
title: Why haven’t I seen a textSMS message to verify my MOULa account?
description: During the Account Creation / Reactivation Process, there are many reasons why you may not see the mobile phone text / SMS message arrive on your mobile phone to complete the process. One or more of the following reasons are…
url: "https://cyan.com/docs/why-havent-i-seen-a-textsms-message-to-verify-my-moula-account/"
updated: "2023-04-14"
category: "Myst Online: Uru Live (again), a.k.a. \"MOULa\""
---

# Why haven’t I seen a textSMS message to verify my MOULa account?

During the Account Creation / Reactivation Process, there are many reasons why you may not see the mobile phone text / SMS message arrive on your mobile phone to complete the process. One or more of the following reasons are the cause:

– Blocked as spam by phone carrier

– Destination is blacklisted

– Invalid phone number

– Phone carrier has blocked this message

– Phone carrier is currently unreachable/unavailable

– Phone has blocked SMS

– Phone is currently unreachable/unavailable

– Phone number is opted out

– Unknown error attempting to reach phone

Cyan does not have a way to determine why a specific end user’s text / SMS message was not delivered.

If you do not see the text / SMS to verify your account, please restart the process after ensuring the points above do not apply to your mobile phone / information entered when creating your MOULa account.