Support FAQ

Myst Online: Uru Live (again), a.k.a. "MOULa"

if you can't find the answer you're looking for in the FAQ below, feel free to shoot us an email at [email protected].

Common MOULa Issues and How To Solve Them

What computer systems will MOULa run on?

Where can I find a download of MOULa?

Do any firewall exceptions need to be set in order to run MOULa?

I’m stuck at “Checking for patcher update…” What’s wrong?

The launcher will not progress past the “Initializing Patcher” message. What do I do?

Is an Invitation Code required to play Myst Online?

I get an Account Not Activated message after Upgrading my account. Help!

Why haven’t I seen a textSMS message to verify my MOULa account?

How do I get past the scrolling movie that appears after creating a new character?