Support FAQ PORTAL
if you can't find the answer you're looking for in the FAQ below, feel free to shoot us an email at [email protected].
General Information
13
- Can I get a copy of the newest (remade) version of (Cyan Game Name) for FREE?
- Can I make an autograph request for my fan memorabilia?
- Mysterium 2025 will be in Atlanta, Georgia. Please tell me more!
- Which games are 64-bit compliant for Apple’s MacOS Catalina to present?
- My game is not saving on my Mac, and I can’t see any saved games I had before. What do I do?
Riven (2024)
6
- (IMPORTANT) Read this if Riven crashes on startup or during play!
- Riven doesn’t start (or crashes!) on my Mac. How do I fix this?
- Riven crashes during play or closes before the menu, sometimes shows an error message
- Riven crashes with this message: “Failed to wait on acquired swapchain image. This usually indicates a problem with the OpenXR runtime.” How do I fix this?
- Black bars appear on my ultra widescreen display when I engage with objects in Riven. How do I fix this?
Myst (2020/2021)
10
- On my pre-Sonoma MacOS, an update to Myst / Firmament from Steam / GOG has caused the game to stop working. How can I fix it?
- Myst crashes during play or closes before the menu, sometimes shows an error message
- Myst crashes with this message: “Failed to wait on acquired swapchain image. This usually indicates a problem with the OpenXR runtime.” How do I fix this?
- Can I still play Myst on Quest 1?
- Will Myst release on my preferred gaming platform (PS5, Switch, Atari 2600, etc.)?
Firmament (2023)
27
- On my pre-Sonoma MacOS, an update to Myst / Firmament from Steam / GOG has caused the game to stop working. How can I fix it?
- Firmament crashes during play or closes before the menu, sometimes shows an error message
- Firmament crashes with this message: “Failed to wait on acquired swapchain image. This usually indicates a problem with the OpenXR runtime.” How do I fix this?
- PS4, PS5, and PSVR 2 will be supported!
- Did Riven delay the release of Firmament on PS VR 2 / PS4 / PS5? When is that coming out?
Kickstarter Rewards
4
- I didn’t receive (or cannot find) my reward for the Cyan Kickstarter I backed. Can I get my reward now?
- My Kickstarter Backer reward broke! Can I get a replacement?
- My Kickstarter Backer reward was damaged when I got it! Can I get a replacement?
- Why is there no game DVD in the Firmament box edition?
Myst Online: Uru Live (again), a.k.a. "MOULa"
10
- How do I get past the scrolling movie that appears after creating a new character?
- Why haven’t I seen a textSMS message to verify my MOULa account?
- I get an Account Not Activated message after Upgrading my account. Help!
- Is an Invitation Code required to play Myst Online?
- The launcher will not progress past the “Initializing Patcher” message. What do I do?
Myst 25th Anniversary Edition games
19
- Myst IV, Uru: CC, and Myst V won’t open on my Mac after the 2024 update. How can I play them?
- Myst III: Exile – The game fails to save/load/run in MacOS Catalina. Help?
- Myst IV won’t launch/crashes on launch. Can I fix this?
- Myst V: End of Ages – An exception error occurs just after launching Myst V. How do I get past this?
- Myst V: End of Ages – On my Mac, I see just a black screen or stretched image in the game. What do I do?
Myst (LEGACY) for the iPhone & iPod touch
10
- I’m having a problem downloading / installing the game. What should I do?
- What is the preferred method to download and sync Myst (LEGACY) to my iPhone or iPod touch?
- Can I download Myst (LEGACY) directly to my iPhone or iPod touch?
- How long will it take to download Myst (LEGACY) and sync it to my iPhone or iPod touch?
- How much room is needed on my iPhone or iPod touch for the installation process?
realMyst for iOS
18
- I’m stuck in the Stoneship Age Lighthouse basement. I fell into the basement and can’t get out. What do I do?
- I can’t get to the elevator in the Mechanical Age Fortress. I’m falling even with the stairway raised.
- The realMyst 1.04 update should have fixed falling in the Mechanical Age Fortress’ basement, but I fell. Is this fixed?
- What languages is realMyst for iOS currently available in?
- How do I close the realMyst for iOS Options panel?
realMyst: Masterpiece Edition (Steam-GOG)
16
realMyst: Masterpiece Edition (Nintendo Switch)
10
- Skymap Games made realMyst: ME for Nintendo Switch. Who are they?
- Who do I contact for problems with my realMyst: ME download from the Nintendo eShop?
- Where do I find help for problems with my realMyst: ME cartridge?
- I have a gameplay problem! Who can help me?
- Does realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
Riven for iPhone and iPod touch
3
Non-Cyan Myst Games
1
The Manhole Masterpiece Edition
1