The MOULa Forum (Read Only) at the following link lists common problems in the game “Myst Online: Uru Live (again)” and how to solve them: https://mystonline.com/forums/viewtopic.php?f=40&t=19424
We also recommend connecting with the MOULa community to discuss technical issues and gameplay.
The community’s developers are the ones now working on the game, and may be able to help with any bugs or issues you find while playing.
To connect with the community, please join the Official Cyan Chat Discord and mention your issue in the “moula-tech-support” channel there, under the category “D’NIVERSE.”
Here is an invite link to get you started, after you have either created a free Discord account, or logged in to your existing Discord account: https://discord.gg/cyanchat
Cyan only addresses Account Creation or Account Upgrading/Reactivation issues. To report Account Creation or Upgrading issues, please email [email protected].