Support FAQ

General Information

if you can't find the answer you're looking for in the FAQ below, feel free to shoot us an email at [email protected].

Can I get a copy of the newest (remade) version of (Cyan Game Name) for FREE?

Can I make an autograph request for my fan memorabilia?

Mysterium 2025 will be in Atlanta, Georgia. Please tell me more!

Which games are 64-bit compliant for Apple’s MacOS Catalina to present?

My game is not saving on my Mac, and I can’t see any saved games I had before. What do I do?

On my pre-Sonoma MacOS, an update to Myst / Firmament from Steam / GOG has caused the game to stop working. How can I fix it?

What happened to support.cyan.com?

The Book of Atrus that I ordered from Amazon.com was damaged, or I got the wrong copy. How do I fix this?

Quest 1 Deprecation Announcement

What happens to my digital games & content if Steam or GOG shut down?

Why can’t I buy realMyst anymore?

YOUR RIGHT TO CONTROL CYAN’S USE AND STORAGE OF INFORMATION

I need help with Zed.