I didn’t receive (or cannot find) my reward for the Cyan Kickstarter I backed. Can I get my reward now?

I didn’t receive (or cannot find) my reward for the Cyan Kickstarter I backed. Can I get my reward now?

My Kickstarter Backer reward broke! Can I get a replacement?

My Kickstarter Backer reward was damaged when I got it! Can I get a replacement?

Why is there no game DVD in the Firmament box edition?