Support FAQ

Firmament (2023)

if you can't find the answer you're looking for in the FAQ below, feel free to shoot us an email at [email protected].

11/13/24

On my pre-Sonoma MacOS, an update to Myst / Firmament from Steam / GOG has caused the game to stop working. How can I fix it?

11/05/24

Firmament crashes during play or closes before the menu, sometimes shows an error message

11/05/24

Firmament crashes with this message: “Failed to wait on acquired swapchain image. This usually indicates a problem with the OpenXR runtime.” How do I fix this?

04/12/23

PS4, PS5, and PSVR 2 will be supported!

03/20/24

Did Riven delay the release of Firmament on PS VR 2 / PS4 / PS5? When is that coming out?

04/11/23

What IS Firmament?

04/12/23

Which stores can I buy Firmament from?

04/12/23

The Firmament Kickstarter ended! Can I still support Firmament?

04/12/23

Which platforms is Firmament available on?

04/12/23

What are the game’s system requirements?

04/12/23

Which Macs does Firmament run on?

04/12/23

Firmament was made by Cyan. Is it a Myst game?

04/12/23

Who is sending me my digital game, and/or shipping my physical rewards?

04/12/23

Who produced Firmament’s physical rewards?

04/12/23

Is there a DRM-free version of Firmament available? If so, where?

04/12/23

Is Firmament only for VR? Can I play it on a PC monitor (2D), too?

04/12/23

Will Firmament be released on other consoles (Xbox) or handhelds (Nintendo Switch)?

04/12/23

Does Firmament have subtitles?

04/12/23

What languages are supported?

04/12/23

What was the Firmament demo (VR/PC Proof-of-Concept build) mentioned in the $250 tier?

04/12/23

Mac is my platform choice on the Backer survey. The Kickstarter campaign says Backers get a Windows PC copy! Do I have to pay extra to get it on my Mac?

04/12/23

Can I choose a different reward platform?

04/13/23

Where are my Firmament physical rewards?

04/13/23

Can I change my shipping address?

04/13/23

Are VAT (or other fees) included in international shipping costs?

04/13/23

Which countries will Fangamer ship Firmament physical rewards to?

04/13/23

Will shipping be charged for my physical rewards?

Support FAQ

Firmament (2023)

Support FAQ

Firmament (2023)

On my pre-Sonoma MacOS, an update to Myst / Firmament from Steam / GOG has caused the game to stop working. How can I fix it?

Firmament crashes during play or closes before the menu, sometimes shows an error message

Firmament crashes with this message: “Failed to wait on acquired swapchain image. This usually indicates a problem with the OpenXR runtime.” How do I fix this?

PS4, PS5, and PSVR 2 will be supported!

Did Riven delay the release of Firmament on PS VR 2 / PS4 / PS5? When is that coming out?

What IS Firmament?

Which stores can I buy Firmament from?

The Firmament Kickstarter ended! Can I still support Firmament?

Which platforms is Firmament available on?

What are the game’s system requirements?

Which Macs does Firmament run on?

Firmament was made by Cyan. Is it a Myst game?

Who is sending me my digital game, and/or shipping my physical rewards?

Who produced Firmament’s physical rewards?

Is there a DRM-free version of Firmament available? If so, where?

Is Firmament only for VR? Can I play it on a PC monitor (2D), too?

Will Firmament be released on other consoles (Xbox) or handhelds (Nintendo Switch)?

Does Firmament have subtitles?

What languages are supported?

What was the Firmament demo (VR/PC Proof-of-Concept build) mentioned in the $250 tier?

Mac is my platform choice on the Backer survey. The Kickstarter campaign says Backers get a Windows PC copy! Do I have to pay extra to get it on my Mac?

Can I choose a different reward platform?

Where are my Firmament physical rewards?

Can I change my shipping address?

Are VAT (or other fees) included in international shipping costs?

Which countries will Fangamer ship Firmament physical rewards to?

Will shipping be charged for my physical rewards?

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