Support FAQ

Firmament (2023)

if you can't find the answer you're looking for in the FAQ below, feel free to shoot us an email at [email protected].

11/13/24

On my pre-Sonoma MacOS, an update to Myst / Firmament from Steam / GOG has caused the game to stop working. How can I fix it?

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11/05/24

Firmament crashes during play or closes before the menu, sometimes shows an error message

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11/05/24

Firmament crashes with this message: “Failed to wait on acquired swapchain image. This usually indicates a problem with the OpenXR runtime.” How do I fix this?

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04/12/23

PS4, PS5, and PSVR 2 will be supported!

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03/20/24

Did Riven delay the release of Firmament on PS VR 2 /  PS4 / PS5? When is that coming out?

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04/11/23

What IS Firmament?

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04/12/23

Which stores can I buy Firmament from?

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04/12/23

The Firmament Kickstarter ended! Can I still support Firmament?

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04/12/23

Which platforms is Firmament available on?

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04/12/23

What are the game’s system requirements?

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04/12/23

Which Macs does Firmament run on?

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04/12/23

Firmament was made by Cyan. Is it a Myst game?

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04/12/23

Who is sending me my digital game, and/or shipping my physical rewards?

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04/12/23

Who produced Firmament’s physical rewards?

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04/12/23

Is there a DRM-free version of Firmament available? If so, where?

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04/12/23

Is Firmament only for VR? Can I play it on a PC monitor (2D), too?

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04/12/23

Will Firmament be released on other consoles (Xbox) or handhelds (Nintendo Switch)?

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04/12/23

Does Firmament have subtitles?

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04/12/23

What languages are supported?

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04/12/23

What was the Firmament demo (VR/PC Proof-of-Concept build) mentioned in the $250 tier?

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04/12/23

Mac is my platform choice on the Backer survey. The Kickstarter campaign says Backers get a Windows PC copy! Do I have to pay extra to get it on my Mac?

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04/12/23

Can I choose a different reward platform?

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04/13/23

Where are my Firmament physical rewards?

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04/13/23

Can I change my shipping address?

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04/13/23

Are VAT (or other fees) included in international shipping costs?

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04/13/23

Which countries will Fangamer ship Firmament physical rewards to?

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04/13/23

Will shipping be charged for my physical rewards?

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