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I have a gameplay problem! Who can help me?

The Manhole Masterpiece Edition

1

iOS The Manhole Masterpiece Edition Privacy Policy

The Last Clockwinder (Cyan Ventures)

16

What is The Last Clockwinder?
Where can I get The Last Clockwinder?
How much does The Last Clockwinder cost?
Which VR headsets are supported?
Which languages are supported in The Last Clockwinder? Will (my country’s language) be supported by the game?
I have an issue with the game. Who should I contact?
Is The Last Clockwinder exclusive to Oculus Quest (or Quest 2)? Will it be available on other platforms If so, when?
What are the differences between the Oculus Quest version and the Oculus PCVR version (through Cross-Buy)?
Will I be able to save my game (Cross-Save) from PC to Quest and vice versa?
What movement modes does The Last Clockwinder support?
Will there be a physical release of The Last Clockwinder?
Is The Last Clockwinder available for 2D screens?
Does The Last Clockwinder support Oculus Cross-Buy?
Does The Last Clockwinder support captions or subtitles?
Does The Last Clockwinder play on Quest 1, or Quest 2 (or both)?
Are there any plans to support hand-tracking on Quest?

Riven for iPhone and iPod touch

3

iOS sound is not working!
iOS Riven (iPhone version) Privacy Policy
Riven – Version History (iTunes)

Riven for iPad

3

iOS sound is not working!
iOS Riven (iPad Version) Privacy Policy
Riven for iPad – Version 1.2.0 Notes

Riven (2024)

6

(IMPORTANT) Read this if Riven crashes on startup or during play!
Riven doesn’t start (or crashes!) on my Mac. How do I fix this?
Riven crashes during play or closes before the menu, sometimes shows an error message
Riven crashes with this message: “Failed to wait on acquired swapchain image. This usually indicates a problem with the OpenXR runtime.” How do I fix this?
Black bars appear on my ultra widescreen display when I engage with objects in Riven. How do I fix this?
Is this the Starry Expanse Project?

realMyst: Masterpiece Edition (Steam-GOG)

16

How much does realMyst: Masterpiece Edition cost?
Is there a way to access Help while I am in the game?
Is there a way to slow down or speed up my movement through the game?
Why is it that sometimes when I click an object to interact with it, nothing happens?
How do I turn the flashlight On or Off?
What do I do if I get stuck while in Classic Myst navigation mode?
I am experiencing a lot of lag and frame rate issues. What can I do to improve performance?
Does the Focus Effect setting affect performance?
Why do I have black boxes appearing all over my screen?
How do I save a game?
How do I restore my previously saved game?
How do I start a new game?
How do I quit the game?
How do I close the Main Menu?
How do I adjust the sound volume?
Are there going to be any localized versions of realMyst: Masterpiece Edition released in the future?

realMyst: Masterpiece Edition (Nintendo Switch)

10

Skymap Games made realMyst: ME for Nintendo Switch. Who are they?
Who do I contact for problems with my realMyst: ME download from the Nintendo eShop?
Where do I find help for problems with my realMyst: ME cartridge?
I have a gameplay problem! Who can help me?
Does realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
What’s included with realMyst: ME on Nintendo Switch?
Does realMyst: Masterpiece Edition for Switch run on a Switch Lite, too?
Can I buy realMyst Masterpiece Edition on Switch in retail stores?
Where can I buy realMyst: Masterpiece Edition for the Nintendo Switch?
realMyst: Masterpiece Edition is available on Nintendo Switch now!

realMyst for iOS

18

I’m stuck in the Stoneship Age Lighthouse basement. I fell into the basement and can’t get out. What do I do?
I can’t get to the elevator in the Mechanical Age Fortress. I’m falling even with the stairway raised.
The realMyst 1.04 update should have fixed falling in the Mechanical Age Fortress’ basement, but I fell. Is this fixed?
What languages is realMyst for iOS currently available in?
How do I close the realMyst for iOS Options panel?
How do I access the realMyst for iOS Options panel?
I am experiencing video and sound corruption when playing realMyst for iOS. Is there anything to fix this?
I am experiencing a lot of lag and frame rate issues. Can performance be improved?
realMyst for iOS hangs on a screen that says Linking. Is my game locked up or has it crashed?
realMyst for iOS appears to play okay, but there is no sound. What can I do to fix this?
realMyst for iOS on iOS 13+ crashes at launch. Can this be fixed?
I installed realMyst on my iPad and the intro sequence plays fine, but I can’t get past the first linking screen. Help?
iOS sound is not working! Help!
Does realMyst for iOS have Retina Display support?
What is the preferred method to install realMyst for iOS to my iPad?
How much available space is needed on my iPad to install realMyst for iOS?
What are the iOS requirements for realMYST for iOS?
How do I save my progress in the game?

realMyst

2

Why can’t I buy realMyst anymore?
Where can I buy realMyst?

Obduction (2016)

23

About Obduction Kickstarter Backer Rewards
The 222 hint on the Maray screen is missing! Why?
Obduction has stopped opening on my PC. Can this be fixed?
I am stuck at the “Loading” screen. Help?
How do Save Games work in Obduction?
On my Mac my game is not saving, and I can’t see any saved games I had before. What do I do?
Was Robyn Miller involved with Obduction?
Is there a DRM-free version of Obduction available?
Is the Art of Obduction book ($250 pledge or more) hardcover or softcover, and can it be purchased?
Will there be a Linux version of Obduction?
When did my Backer reward items ship?
Which languages does Obduction support?
About SLI/Crossfire/Multi-GPU support
Where is the PSVR update?
The latest Steam update ruined my game! Can this be reverted?
Where can I find a game guide/walkthrough?
Obduction suddenly won’t play on my system! Why?
My system cannot run Obduction! What do I need to do?
What are the VR ( Oculus Rift and Vive) system hardware specs?
What VR platforms is Obduction available on?
What are the Mac hardware specs for Obduction?
What are the PC hardware specs for Obduction?
Where can I purchase Obduction?

Non-Cyan Myst Games

1

realMyst and Riven for Android, by Noodlecake Studios

Myst Online: Uru Live (again), a.k.a. "MOULa"

10

How do I get past the scrolling movie that appears after creating a new character?
Why haven’t I seen a textSMS message to verify my MOULa account?
I get an Account Not Activated message after Upgrading my account. Help!
Is an Invitation Code required to play Myst Online?
The launcher will not progress past the “Initializing Patcher” message. What do I do?
I’m stuck at “Checking for patcher update…” What’s wrong?
Do any firewall exceptions need to be set in order to run MOULa?
Where can I find a download of MOULa?
What computer systems will MOULa run on?
Common MOULa Issues and How To Solve Them

Myst Mobile for iOS (2023)

18

Myst Mobile iOS Developer Notes
How long has Myst Mobile for iOS been in development?
Are there plans for an Apple TV release of Myst?
On new iPhones and iPads is the game comparable to the console version?
Does the game on M1-M2 iPads match the M1-M2 Mac version?
For anti-aliasing is FXAA being used?
Is any upscaling tech being used? Things like AMD FSR 1.0, Contrast Adaptive Sharpening, Metal 3 FX upscaling?
Does Myst run entirely on the Metal framework on iOS? If so what version of Metal?
Is Unreal Engine 4 being used on mobile, or a custom version of it?
How much RAM (memory) does the game take up on iOS?
Is V-Sync enabled by default?
Is HDR supported in Myst Mobile for iOS?
Does the game use a dynamic resolution on iOS?
What resolution does the game target on Apple devices?
Are any graphical settings missing or not supported on iOS?
How much does Myst Mobile cost?
There’s no sound on my iOS device when I play. How do I fix this?
I can’t move in the game! What do I do?

Myst 25th Anniversary Edition games

19

Myst IV, Uru: CC, and Myst V won’t open on my Mac after the 2024 update. How can I play them?
Myst III: Exile – The game fails to save/load/run in MacOS Catalina. Help?
Myst IV won’t launch/crashes on launch. Can I fix this?
Myst V: End of Ages – An exception error occurs just after launching Myst V. How do I get past this?
Myst V: End of Ages – On my Mac, I see just a black screen or stretched image in the game. What do I do?
I’m seeing some issues when changing resolutions on URU and Myst V on my Mac. Help!
On my Mac my game is not saving, and I can’t see any saved games I had before. What do I do?
Are the updated Myst 25th Anniversary games available on GOG or Steam?
What are the system requirements for these games?
Were the graphics and/or sounds updated? Are the games now in HD or 4K?
Myst III: Exile – Spanish installation language correction
Developing for Windows 10 means the games should run on Xbox, too, right?
Do the dvd copies have the games on them, or are they just the installers? Do we get the nostalgia of switching between multiple discs?
Are these native Windows 10 executables or are they old basically old executables put in a compatibility wrapper?
I didn’t select all 7 games when I redeemed my GOG code. Now I can’t access the rest of the games because I can’t re-use my code. What do I do?
What about Apple/MacOS support for these games?
Why isn’t Linux supported in the Myst 25 Collection?
Will the games in the Myst 25th Anniversary Collection ever be released for Linux, PlayStation, or Xbox consoles, or for VR?
Will there ever be copies of the Myst 25th Anniversary Collection for sale in retail stores?

Myst (LEGACY) for the iPhone & iPod touch

10

I’m having a problem downloading / installing the game. What should I do?
What is the preferred method to download and sync Myst (LEGACY) to my iPhone or iPod touch?
Can I download Myst (LEGACY) directly to my iPhone or iPod touch?
How long will it take to download Myst (LEGACY) and sync it to my iPhone or iPod touch?
How much room is needed on my iPhone or iPod touch for the installation process?
How large is the Myst (LEGACY) application?
What are the requirements for Myst (LEGACY)?
Where can I buy Myst (LEGACY) for the iPhone and iPod touch?
How much does Myst (LEGACY) cost?
Is there a Myst (LEGACY) demo available for the iPhone and iPod touch?

Myst (2020/2021)

15

On my pre-Sonoma MacOS, an update to Myst / Firmament from Steam / GOG has caused the game to stop working. How can I fix it?
Myst crashes during play or closes before the menu, sometimes shows an error message
Myst crashes with this message: “Failed to wait on acquired swapchain image. This usually indicates a problem with the OpenXR runtime.” How do I fix this?
Can I still play Myst on Quest 1?
There’s a new Myst game? Where can I get it? Find out more here!
Will Myst release on my preferred gaming platform (PS5, Switch, Atari 2600, etc.)?
Will Myst on the Microsoft Store support Windows PC VR like some other games do?
Will I get a discount buying Myst for both Rift and Quest on the Oculus store?
Why did Myst release on Oculus Quest first?
MYST Patch Notes
I’m choosing DLSS as my supersampling option in Myst (through Microsoft Store) but it doesn’t appear to be working right now. How do I resolve this?
I see PLAYER HEIGHT RESET every time I try and start a New Game in the Myst main menu in my Oculus Quest. What’s happening here?
I own another version of Myst, can I get the new version free, or at a discount?
How much does Myst cost?
Can I play Myst in 2D and VR in the same version?

Kickstarter Rewards

4

I didn’t receive (or cannot find) my reward for the Cyan Kickstarter I backed. Can I get my reward now?
My Kickstarter Backer reward broke! Can I get a replacement?
My Kickstarter Backer reward was damaged when I got it! Can I get a replacement?
Why is there no game DVD in the Firmament box edition?

General Information

13

Can I get a copy of the newest (remade) version of (Cyan Game Name) for FREE?
Can I make an autograph request for my fan memorabilia?
Mysterium 2025 will be in Atlanta, Georgia. Please tell me more!
Which games are 64-bit compliant for Apple’s MacOS Catalina to present?
My game is not saving on my Mac, and I can’t see any saved games I had before. What do I do?
On my pre-Sonoma MacOS, an update to Myst / Firmament from Steam / GOG has caused the game to stop working. How can I fix it?
What happened to support.cyan.com?
The Book of Atrus that I ordered from Amazon.com was damaged, or I got the wrong copy. How do I fix this?
Quest 1 Deprecation Announcement
What happens to my digital games & content if Steam or GOG shut down?
Why can’t I buy realMyst anymore?
YOUR RIGHT TO CONTROL CYAN’S USE AND STORAGE OF INFORMATION
I need help with Zed.

Firmament (2023)

27

On my pre-Sonoma MacOS, an update to Myst / Firmament from Steam / GOG has caused the game to stop working. How can I fix it?
Firmament crashes during play or closes before the menu, sometimes shows an error message
Firmament crashes with this message: “Failed to wait on acquired swapchain image. This usually indicates a problem with the OpenXR runtime.” How do I fix this?
PS4, PS5, and PSVR 2 will be supported!
Did Riven delay the release of Firmament on PS VR 2 / PS4 / PS5? When is that coming out?
What IS Firmament?
Which stores can I buy Firmament from?
The Firmament Kickstarter ended! Can I still support Firmament?
Which platforms is Firmament available on?
What are the game’s system requirements?
Which Macs does Firmament run on?
Firmament was made by Cyan. Is it a Myst game?
Who is sending me my digital game, and/or shipping my physical rewards?
Who produced Firmament’s physical rewards?
Is there a DRM-free version of Firmament available? If so, where?
Is Firmament only for VR? Can I play it on a PC monitor (2D), too?
Will Firmament be released on other consoles (Xbox) or handhelds (Nintendo Switch)?
Does Firmament have subtitles?
What languages are supported?
What was the Firmament demo (VR/PC Proof-of-Concept build) mentioned in the $250 tier?
Mac is my platform choice on the Backer survey. The Kickstarter campaign says Backers get a Windows PC copy! Do I have to pay extra to get it on my Mac?
Can I choose a different reward platform?
Where are my Firmament physical rewards?
Can I change my shipping address?
Are VAT (or other fees) included in international shipping costs?
Which countries will Fangamer ship Firmament physical rewards to?
Will shipping be charged for my physical rewards?

Crowbox for iOS

17

Welcome to Crowbox!
Crowbox Privacy Policy
Can I use text messages, email, or AirDrop to send my pictures through Crowbox?
Crowbox uses peer to peer – what is that?
Does Crowbox change or remove photos from my Photo Library?
Do my photos go to a server or the cloud Can Cyan or other unknown people see the photos that I crow with Crowbox?
Does Crowbox let me show movies or Live Photos?
As a viewer, how do I save a photo that a Crower shows me?
As the viewer, how do I go back to a previously shown photo?
How do I delete a single picture?
I accidently deleted the bonus pictures. How do I get them back?
Is there some way to search for pictures and add them to Crowbox?
I can’t connect to anyone or others can’t connect to me. What could be the problem?
I only have one album to add pictures into. But I see others that are locked. Please explain.
I selected Crow (show), and I got a message saying that someone else is crowing. What do I do?
I was viewing, but now I’m not seeing new pictures from the Crower
Why doesn’t Crowbox appear as an option in my Share Sheet

AREA MAN LIVES (Cyan Ventures)

13

What is AREA MAN LIVES (AML for short)?
Where can I get AREA MAN LIVES?
Will there be a physical release?
How much does AREA MAN LIVES cost?
Can I play AREA MAN LIVES without speaking?
Does AREA MAN LIVES support captions or subtitles?
AREA MAN LIVES is only available in the English language. Will (my country’s language) be supported by the game?
Which VR headsets does AML support?
Will AREA MAN LIVES play on Quest 1, or Quest 2 (or both)?
Is AREA MAN LIVES exclusive to Oculus Quest (or Quest 2)? Will it be available on other platforms? If so, when?
Does AREA MAN LIVES support Oculus Cross-Buy?
What are the differences between the Oculus Quest version and the Oculus PCVR version (through Cross-Buy)?
Is AREA MAN LIVES available for any platforms other than VR?

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I have a gameplay problem! Who can help me?

For any Nintendo Switch realMyst: Masterpiece Edition gameplay issues, email [email protected] for help.

Updated on April 24, 2023

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