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I have a gameplay problem! Who can help me?

The Manhole Masterpiece Edition

1

iOS The Manhole Masterpiece Edition Privacy Policy

Riven for iPhone and iPod touch

3

Riven – Version History (iTunes)
iOS sound is not working!
iOS Riven (iPhone version) Privacy Policy

Riven for iPad

3

Riven for iPad – Version 1.2.0 Notes
iOS sound is not working!
iOS Riven (iPad Version) Privacy Policy

Riven (202?)

7

Which platforms is it coming to, when it is coming out, what are the system requirements…etc.?
It’s been 25 years! Why did this take so long?
Is this the Starry Expanse Project?
Is this remake point-and-click only like the original Riven was, or will it be traversable in 3D space?
If I purchased a copy of the original Riven, will I get a free copy of the remake?
I must know more! Where can I find out more information about this new version of Riven?
Are you working on a remake of Riven?

realMyst: Masterpiece Edition (Steam-GOG)

16

Why is it that sometimes when I click an object to interact with it, nothing happens?
Why do I have black boxes appearing all over my screen?
What do I do if I get stuck while in Classic Myst navigation mode?
Is there a way to slow down or speed up my movement through the game?
Is there a way to access Help while I am in the game?
I am experiencing a lot of lag and frame rate issues. What can I do to improve performance?
How much does realMyst: Masterpiece Edition cost?
How do I turn the flashlight On or Off?
How do I start a new game?
How do I save a game?
How do I restore my previously saved game?
How do I quit the game?
How do I close the Main Menu?
How do I adjust the sound volume?
Does the Focus Effect setting affect performance?
Are there going to be any localized versions of realMyst: Masterpiece Edition released in the future?

realMyst: Masterpiece Edition (Nintendo Switch)

10

Who do I contact for problems with my realMyst: ME download from the Nintendo eShop?
Where do I find help for problems with my realMyst: ME cartridge?
Where can I buy realMyst: Masterpiece Edition for the Nintendo Switch?
What’s included with realMyst: ME on Nintendo Switch?
Skymap Games made realMyst: ME for Nintendo Switch. Who are they?
realMyst: Masterpiece Edition is available on Nintendo Switch now!
I have a gameplay problem! Who can help me?
Does realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
Does realMyst: Masterpiece Edition for Switch run on a Switch Lite, too?
Can I buy realMyst Masterpiece Edition on Switch in retail stores?

realMyst for iOS

18

What languages is realMyst for iOS currently available in?
What is the preferred method to install realMyst for iOS to my iPad?
What are the iOS requirements for realMYST for iOS?
The realMyst 1.04 update should have fixed falling in the Mechanical Age Fortress’ basement, but I fell. Is this fixed?
realMyst for iOS on iOS 13+ crashes at launch. Can this be fixed?
realMyst for iOS hangs on a screen that says Linking. Is my game locked up or has it crashed?
realMyst for iOS appears to play okay, but there is no sound. What can I do to fix this?
iOS sound is not working! Help!
I’m stuck in the Stoneship Age Lighthouse basement. I fell into the basement and can’t get out. What do I do?
I installed realMyst on my iPad and the intro sequence plays fine, but I can’t get past the first linking screen. Help?
I can’t get to the elevator in the Mechanical Age Fortress. I’m falling even with the stairway raised.
I am experiencing video and sound corruption when playing realMyst for iOS. Is there anything to fix this?
I am experiencing a lot of lag and frame rate issues. Can performance be improved?
How much available space is needed on my iPad to install realMyst for iOS?
How do I save my progress in the game?
How do I close the realMyst for iOS Options panel?
How do I access the realMyst for iOS Options panel?
Does realMyst for iOS have Retina Display support?

realMyst

2

Why can’t I buy realMyst anymore?
Where can I buy realMyst?

Obduction (2016)

23

Will there be a Linux version of Obduction?
Which languages does Obduction support?
Where is the PSVR update?
Where can I purchase Obduction?
Where can I find a game guide/walkthrough?
When did my Backer reward items ship?
What VR platforms is Obduction available on?
What are the VR ( Oculus Rift and Vive) system hardware specs?
What are the PC hardware specs for Obduction?
What are the Mac hardware specs for Obduction?
Was Robyn Miller involved with Obduction?
The latest Steam update ruined my game! Can this be reverted?
The 222 hint on the Maray screen is missing! Why?
On my Mac my game is not saving, and I can’t see any saved games I had before. What do I do?
Obduction suddenly won’t play on my system! Why?
Obduction has stopped opening on my PC. Can this be fixed?
My system cannot run Obduction! What do I need to do?
Is there a DRM-free version of Obduction available?
Is the Art of Obduction book ($250 pledge or more) hardcover or softcover, and can it be purchased?
I am stuck at the “Loading” screen. Help?
How do Save Games work in Obduction?
About SLI/Crossfire/Multi-GPU support
About Obduction Kickstarter Backer Rewards

Non-Cyan Myst Games

1

realMyst and Riven for Android, by Noodlecake Studios

Myst Online: Uru Live (again), a.k.a. "MOULa"

10

Why haven’t I seen a textSMS message to verify my MOULa account?
Where can I find a download of MOULa?
What computer systems will MOULa run on?
The launcher will not progress past the “Initializing Patcher” message. What do I do?
Is an Invitation Code required to play Myst Online?
I’m stuck at “Checking for patcher update…” What’s wrong?
I get an Account Not Activated message after Upgrading my account. Help!
How do I get past the scrolling movie that appears after creating a new character?
Do any firewall exceptions need to be set in order to run MOULa?
Common MOULa Issues and How To Solve Them

Myst Mobile for iOS (2023)

18

What resolution does the game target on Apple devices?
There’s no sound on my iOS device when I play. How do I fix this?
On new iPhones and iPads is the game comparable to the console version?
Myst Mobile iOS Developer Notes
Is V-Sync enabled by default?
Is Unreal Engine 4 being used on mobile, or a custom version of it?
Is HDR supported in Myst Mobile for iOS?
Is any upscaling tech being used? Things like AMD FSR 1.0, Contrast Adaptive Sharpening, Metal 3 FX upscaling?
I can’t move in the game! What do I do?
How much RAM (memory) does the game take up on iOS?
How much does Myst Mobile cost?
How long has Myst Mobile for iOS been in development?
For anti-aliasing is FXAA being used?
Does the game use a dynamic resolution on iOS?
Does the game on M1-M2 iPads match the M1-M2 Mac version?
Does Myst run entirely on the Metal framework on iOS? If so what version of Metal?
Are there plans for an Apple TV release of Myst?
Are any graphical settings missing or not supported on iOS?

Myst 25th Anniversary Edition games

16

Will there ever be copies of the Myst 25th Anniversary Collection for sale in retail stores?
Will the games in the Myst 25th Anniversary Collection ever be released for Linux, PlayStation, or Xbox consoles, or for VR?
Why isn’t Linux supported in the Myst 25 Collection?
What are the system requirements for these games?
What about Apple/MacOS support for these games?
Were the graphics and/or sounds updated? Are the games now in HD or 4K?
On my Mac my game is not saving, and I can’t see any saved games I had before. What do I do?
Myst V: End of Ages – On my Mac, I see just a black screen or stretched image in the game. What do I do?
Myst V: End of Ages – An exception error occurs just after launching Myst V. How do I get past this?
Myst III: Exile – The game fails to save/load/run in MacOS Catalina. Help?
Myst III: Exile – Spanish installation language correction
I didn’t select all 7 games when I redeemed my GOG code. Now I can’t access the rest of the games because I can’t re-use my code. What do I do?
Do the dvd copies have the games on them, or are they just the installers? Do we get the nostalgia of switching between multiple discs?
Developing for Windows 10 means the games should run on Xbox, too, right?
Are these native Windows 10 executables or are they old basically old executables put in a compatibility wrapper?
Are the updated Myst 25th Anniversary games available on GOG or Steam?

Myst (LEGACY) for the iPhone & iPod touch

10

Where can I buy Myst (LEGACY) for the iPhone and iPod touch?
What is the preferred method to download and sync Myst (LEGACY) to my iPhone or iPod touch?
What are the requirements for Myst (LEGACY)?
Is there a Myst (LEGACY) demo available for the iPhone and iPod touch?
I’m having a problem downloading / installing the game. What should I do?
How much room is needed on my iPhone or iPod touch for the installation process?
How much does Myst (LEGACY) cost?
How long will it take to download Myst (LEGACY) and sync it to my iPhone or iPod touch?
How large is the Myst (LEGACY) application?
Can I download Myst (LEGACY) directly to my iPhone or iPod touch?

Myst (2020/2021)

12

Will Myst release on my preferred gaming platform (PS5, Switch, Atari 2600, etc.)?
Will Myst on the Microsoft Store support Windows PC VR like some other games do?
Will I get a discount buying Myst for both Rift and Quest on the Oculus store?
Why did Myst release on Oculus Quest first?
There’s a new Myst game? Where can I get it? Find out more here!
MYST Patch Notes
I’m choosing DLSS as my supersampling option in Myst (through Microsoft Store) but it doesn’t appear to be working right now. How do I resolve this?
I see PLAYER HEIGHT RESET every time I try and start a New Game in the Myst main menu in my Oculus Quest. What’s happening here?
I own another version of Myst, can I get the new version free, or at a discount?
How much does Myst cost?
Can I still play Myst on Quest 1?
Can I play Myst in 2D and VR in the same version?

Kickstarter Rewards

3

My Kickstarter Backer reward was damaged when I got it! Can I get a replacement?
My Kickstarter Backer reward broke! Can I get a replacement?
I didn’t receive my reward for the Cyan Kickstarter I backed. Can I get my reward now?

General Information

10

YOUR RIGHT TO CONTROL CYAN’S USE AND STORAGE OF INFORMATION
Why can’t I buy realMyst anymore?
Which games are 64-bit compliant for Apple’s MacOS Catalina to present?
What happens to my digital games & content if Steam or GOG shut down?
What happened to support.cyan.com?
The Book of Atrus that I ordered from Amazon.com was damaged, or I got the wrong copy. How do I fix this?
Quest 1 Deprecation Announcement
Mysterium 2024 is in Montreal, Canada! Tell me more!
My game is not saving on my Mac, and I can’t see any saved games I had before. What do I do?
Can I make an autograph request for my fan memorabilia?

Firmament (2023)

23

Will the VAT (or other fees) be included in international shipping costs? Will I have another shipping bill later on?
Will Firmament be released on other consoles (Xbox) or handhelds (Nintendo Switch)?
Who is sending me my digital game, and/or shipping my physical rewards?
Who is producing Firmament’s physical rewards?
Which stores can I buy Firmament from?
Which platforms is Firmament available on?
Which Macs does Firmament run on?
Which countries will Fangamer ship Firmament physical rewards to?
When will shipping be charged for my physical rewards?
What was the Firmament demo (VR/PC Proof-of-Concept build) mentioned in the $250 tier?
What languages are supported?
What IS Firmament?
What are the game’s system requirements?
The Firmament Kickstarter ended! Can I still support Firmament?
PS4, PS5, and PSVR 2 will be supported!
Mac is my platform choice on the Backer survey. The Kickstarter campaign says Backers get a Windows PC copy! Will I have to pay extra to get it on my Mac?
Is there a DRM-free version of Firmament available? If so, where?
Is Firmament only for VR? Can I play it on a PC monitor (2D), too?
How will shipping of Firmament work?
Firmament was made by Cyan. Is it a Myst game?
Does Firmament have subtitles?
Can I choose a different reward platform?
Can I change my shipping address?

Crowbox for iOS

17

Why doesn’t Crowbox appear as an option in my Share Sheet
Welcome to Crowbox!
Is there some way to search for pictures and add them to Crowbox?
I was viewing, but now I’m not seeing new pictures from the Crower
I selected Crow (show), and I got a message saying that someone else is crowing. What do I do?
I only have one album to add pictures into. But I see others that are locked. Please explain.
I can’t connect to anyone or others can’t connect to me. What could be the problem?
I accidently deleted the bonus pictures. How do I get them back?
How do I delete a single picture?
Does Crowbox let me show movies or Live Photos?
Does Crowbox change or remove photos from my Photo Library?
Do my photos go to a server or the cloud Can Cyan or other unknown people see the photos that I crow with Crowbox?
Crowbox uses peer to peer – what is that?
Crowbox Privacy Policy
Can I use text messages, email, or AirDrop to send my pictures through Crowbox?
As the viewer, how do I go back to a previously shown photo?
As a viewer, how do I save a photo that a Crower shows me?

I have a gameplay problem! Who can help me?

For any Nintendo Switch realMyst: Masterpiece Edition gameplay issues, email [email protected] for help.

Updated on April 24, 2023

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